Contact Our Support Team

What Not to Send Publicly

Never share your account password in any public channel, including live chat. Legitimate support agents will never ask for it. If someone requests your password, stop the conversation and report it immediately. Do not send your full card number or any one-time verification code through chat or the contact form. Only provide the last four digits of a card if asked. One-time codes are for your own use only.

What to Prepare Before Chatting

To get a quick and accurate first reply, have your account username ready. The agent will need it to pull up your profile and see your transaction history. Without it, the first response may only ask for this information. Also note the approximate time of the transaction in question and the payment channel used, such as an e-wallet or bank transfer. Including these details in your first message helps the agent resolve the issue without back-and-forth.

Expected Response Times

Live chat replies are usually immediate during peak hours. If all agents are busy, you may wait a few minutes. Most simple account questions are resolved within the same chat session. The contact form receives a reply within 24 hours. For complex requests that need review, the team may take up to 48 hours. You will receive a confirmation email once your form is received.

Languages and Operating Hours

Support agents answer in both English and Bahasa Malaysia. You can choose your preferred language at the start of a live chat or indicate it in the contact form. All replies are provided in the language you select. The team is available 24 hours a day, seven days a week. There are no breaks or holidays that close the support desk. You can reach someone at any time, day or night.

Which Channel to Use

Live chat is the fastest way to get help with any account-related issue. Use it for login problems, deposit or withdrawal queries, and bonus questions. The chat connects you directly to a support agent. The contact form is better for matters that require a written record, such as disputes, account verification documents, or formal requests. You will receive an email confirmation once your form is submitted.

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